Common questions
Straight answers before you move a single order.
How the discount is calculated, how the workflow behaves, and who owns an exception when a prescription needs attention.
We already use a one-portal solution. Why change?
A portal is helpful. The question is whether it shows you comparable all-in cost and names an owner for every exception. Send a small sample of recent orders and we will test both against your current setup — no claims required up front.
How do you express savings?
As a discount against the dated market average all-in cost for the same normalized product — typically 30–50%. We do not quote you a mystery unit price and ask for trust. Every Cost Check states its as-of date, source, normalization method, and exclusions.
What does “all-in” actually include?
Product normalized by total active ingredient, shipping, cold chain, and ancillary fees, alongside availability and turnaround. If an item is excluded from the comparison, the Cost Check says so explicitly.
Your discount needs to beat our current provider.
We compare equivalent, available options transparently. If your current option is better for a particular order, you should see that too. The value is reliable decision control, not a blanket claim.
Doesn't switching create work for my team?
Rollout is built around your existing order patterns and staff workflow, with guided setup and a named support contact. We measure time-to-order and exception handling during the pilot so the change is visible in numbers.
We need reliable fulfillment, not another dashboard.
That is exactly why the workflow covers status, escalation, and an accountable team rather than only an order-submit screen. We will walk you through how a live exception moves to resolution.
Do you have broad enough pharmacy access?
We map your priority categories and program requirements against qualified 503A and 503B relationships, including available alternatives where relevant, so a single pharmacy is never a single point of failure.
Who owns a problem order?
One named owner, a defined escalation path, and a status history your staff can read. You should never be routed back and forth between a platform and a pharmacy.
Still evaluating?
Share a recent sample of pharmacy orders and we will return a dated, SKU-level comparison showing the discount against the market average.